Job Description

General Definition of Work

Performs work maintaining day-to-day functions of the management office, receiving and processing mail, taking messages, collecting rental payments, posting and making bank deposits, interacting with residents on a daily basis to assist with various requests and tasks, conducting interview appointments, processing leasing documents and annual tenant renewals, and other work as apparent or assigned.

This position reports to the Property Manager .

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without a reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.

· Assist in Managing Application Processing and Wait Lists as per the RRHA Admissions and Continued Occupancy Policy (ACOP) AND 24 CFR 982.204

· Maintain a professional image and attitude in keeping the mission, principles and values of the agency as well as residents' welfare.

· Prepare and maintain complete resident files in accordance with the RRHA ACOP which includes but is not limited to, certifying residents' income, preparing late notices and notices to pay rent, annual unit inspection, collection of rents and preparation of receipts.

· Comply with the RRHA Admissions and Continued Occupancy Policy (ACOP) and other RRHA policies and procedures.

· Maintain general office files.

· Assist in the data entry, billing and notification of quarterly electric meter readings.

· Assist in advertising preparation and maintaining all required computer postings.

· Type/authors letters for the Site Manager’s signature, such as general correspondence, repayment agreements, Unlawful Detainers, leases, public notices, reports, agendas, meeting minutes, and confidential materials.

· Arrange and schedules meetings, appointments and other functions and notifies appropriate staff and clients of such arrangements.

· Assist in showing units and screening applicants.

· Assist in scheduling vacant units for refurbishing and occupancy.

· Assist in maintenance work order system and in following purchase order procedures.

· Order office supplies within established budgeted guidelines.

· Maintain tickler files for annual apartment inspections and keep the apartment condition and status chart up-to-date.

· Assist in typing and/or maintaining weekly and monthly reports.

· Work with Site Manager regarding legal proceedings.

· Adherence to the ethical standards as outlined in the RRHA Ethics and Standards of Conduct Policy.

· Assist in maintaining all required inventories for project supplies and equipment.

· Assist residents and the public in completing forms which affect management operations and functions.

· Answer the phone pleasantly and professionally.

· Maintain ongoing traffic log.

· Maintain courteous communication with residents, applicants and representatives of other companies.

· Attend and participate in any requested meetings of the site team and department meetings at the direction of the Site Manager and/or the Housing Operations Director

· Assist in the utilization of HUD’s EIV reports (Deceased Tenants, Income Discrepancy, Failed Verification, and Failed EIV Pre-screening Reports) on a monthly basis and assist the Site manager in making the necessary changes to update the family’s pertinent information.

  Minimum Qualifications

High School Diploma or GED and moderate years of experience in affordable site property management, or a combination of equivalent education and experience.

Preferred Qualifications

Bachelor’s degree in business management and considerable years of experience in a municipality or housing authority.

Special Qualifications

Obtain certification as a Public Housing Specialist (PHS) or equivalent, in no more than two attempts within two (2) years of employment. Encouraged to complete the certification for Public Housing Manager (PHM) in order to be considered for future opportunities in Property Management. Successfully pass the Uniform Physical Condition Standards (UPCS) proficiency test or equivalent, in no more than two attempts, within two (2) years of employment. Successfully pass the Low-Income Housing Tax Credit Compliance (TaCCs) certification, in no more than two attempts, within twelve (24) months of assignment when assigned to a tax credit property. Complete the Fair Housing Training within twelve (12) months of employment and annually thereafter. Valid state identification or driver’s license in the Commonwealth of Virginia.

Working Conditions

The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.

· Employees sit frequently or most of the time of the time but may sometimes walk or sometimes stand for periods of time.

· This classification involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.

· Sensory requirements include standard vision requirements, ability to express ideas and standard hearing requirements.

Physical Exertion (Pounds)

Sometimes

Seldom or never

Seldom or never

Seldom or never

Seldom or never

Environmental Exposures

Seldom or never

Seldom or never

Seldom or never

Sometimes

Seldom or never

Seldom or never

Sometimes

APPLICATION: This class specification is intended to illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties that may be required of an employee or be used to limit the nature and extent of assignments such individuals may be given. This is not an employment contract and does not alter any employee's at-will employment status. #HP  

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