Job Description

Job Title: Customer Service Representative – Support Families, Build Relationships

Job Description:
Are you a people person with a heart for service? At our life insurance agency, we believe in creating long-term relationships and providing exceptional care for our clients. As a Customer Service Representative, you will be the first point of contact for our clients, helping them navigate their insurance options and ensuring they have the support they need.

Who We Are:
We are a rapidly growing life insurance agency committed to helping families secure their futures. Since our founding, we've focused on making sure our clients are understood and well-cared for, offering personalized insurance solutions that provide peace of mind. We believe in a client-first approach, meeting people where they are most comfortable—virtually, through Zoom, or on the phone.

What We Offer:

• Flexible Work Environment: This is a 100% remote position—work from home and create your own schedule.
• Competitive Pay: Start with weekly pay and performance-based bonuses.
• Comprehensive Training: No experience? No problem! We provide all the training you need to succeed.
• Career Advancement: Build a career with opportunities to grow into leadership positions.
• Supportive Team Culture: Join a team of positive, energetic professionals who are committed to helping you succeed.

Your Role:

• Client Communication: Act as the main point of contact for client inquiries and provide exceptional service via phone and online communication.
• Policy Assistance: Guide clients through insurance processes, explaining their options and assisting with policy applications.
• Ongoing Support: Handle follow-ups and provide assistance in resolving any issues that arise during the client journey.

What We’re Looking For:

• Communication Skills: Clear, friendly, and professional communication with clients.
• Tech-Savvy: Comfortable using basic digital tools and virtual platforms (Zoom, email, etc.).
• Customer-Oriented: Genuine passion for helping others and providing solutions to meet their needs.
• Self-Driven: Ability to manage your time and be proactive in assisting clients.
• Team Player: Work collaboratively with the team to ensure client satisfaction and team goals are met.

Qualifications:

• Must have a reliable computer and access to Wi-Fi.
• Previous customer service experience is a plus, but not required.
• Strong communication skills and an eagerness to learn.
• Full-time availability to provide consistent support to clients.

Why Join Us?

• Flexibility: Set your own schedule while working remotely.
• Growth Potential: Learn, grow, and advance your career with us.
• Make a Difference: Help families protect their futures while making an impact in your own life.

Ready to take the next step?
If you're excited about helping people and making a real difference in their lives, we want to hear from you. Apply now and start a fulfilling career in customer service!

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