IT Help Desk Job at DiPasquale Moore, Kansas City, MO

N2k3czQ1cnk3ZUpJNCtuRTJydlVndTBVU0E9PQ==
  • DiPasquale Moore
  • Kansas City, MO

Job Description

IT Help Desk / IT Support Analyst
Kansas City, Missouri

“MIKE’S GOT THIS!” – DiPasquale Moore is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri.  Founded in 2013 by Mike DiPasquale and Jason Moore, DM Law’s growth has been driven by the professional and compassionate legal representation provided to clients after a traumatic and sometimes life-altering event of a personal injury.

Job Overview
We are looking for a motivated and customer-oriented Entry Level IT Support Analyst to join our team. As an Entry Level IT Support Analyst, you will be responsible for providing technical support and troubleshooting to our employees and clients. You will also assist with installing, configuring, and maintaining hardware and software systems. You will work closely with senior IT staff and learn from their experience and guidance.

Duties & Responsibilities
  • Respond to phone calls, emails, and tickets from employees and clients who need technical assistance.
  • Diagnose and resolve issues related to hardware, software, network, and peripherals.
  • Escalate complex problems to senior IT staff and follow up until resolution.
  • Document and update IT help desk procedures and knowledge base.
  • Install, configure, and update hardware and software systems as needed.
  • Provide training and guidance to users on how to use IT systems and applications.
  • Stay updated on the latest IT trends and best practices.

Knowledge & Skills

  • High school diploma or equivalent.
  • Basic knowledge of Windows, Android and IOS operating systems.
  • Basic knowledge of Microsoft 365 Office, Adobe Acrobat, and other common applications.
  • Basic knowledge of networking concepts and protocols.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new skills and technologies.

 

Job Tags

Full time,

Similar Jobs

Truckee Meadows Parks Foundation

Adaptive Recreation Specialist VISTA Job at Truckee Meadows Parks Foundation

Summary: The Adaptive Recreation Specialist VISTA serves primarily to develop recreation, healthy living, adaptive and inclusion components to the City of Reno, Parks and Recreation Department (COR) Programs including Youth, Adult, and Senior Programs for the COR in... 

CooperCompanies

Finance Internship Job at CooperCompanies

 ...interpersonal skills. Professional demeanor. Experience Not required, but prior Internship is a plus. Education Current university student, majoring in Accounting, Finance, Economics, or Business Administration, entering their Junior or Senior year.... 

NiSUS Technologies Corporation

G270SA0 - Part Time Entry Level Tier 1 Help Desk - Cleared Job at NiSUS Technologies Corporation

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend...

Aerotech, Inc.

PCB Designer Job at Aerotech, Inc.

 ...When you join the Precision Automation and Robotics evolution at Aerotech , located near Pittsburgh, PA in RIDC Park, OHara Township, you will join a company that is small enough that everyone makes a difference and large enough to work with todays latest and greatest... 

METECS

Front End / Full Stack Web Developer (Austin, TX) Job at METECS

 ...solutions involve VR and AR technologies. We are seeking a motivated and skilled web developer to contribute to our web and mobile projects. While this position emphasizes front-end development, there is an opportunity to work on back-end development as well. Full...