Job Description

Position Overview:
As the Operations Manager you will be at the forefront of our mission to enhance operational efficiency elevate client satisfaction and foster a motivated and highperforming team of over 900 employees. Your role will be pivotal in ensuring that our business goals are met while cultivating a positive work environment that supports both individual and collective success.
Key Responsibilities:

• Leadership & Team Management:  Lead and mentor a diverse team of 900 employees including 20 direct reports. Develop and implement strategies to enhance team performance engagement and professional growth.
• Performance Optimization:  Drive operational excellence by setting clear performance targets monitoring progress and analyzing key metrics to ensure business objectives are achieved.
• Client Satisfaction:  Focus on improving guest experiences through the implementation of best practices addressing client feedback and ensuring service excellence..
• Strategic Planning:  Collaborate with senior management to develop and execute strategic plans that align with company goals. Adapt strategies as needed to respond to evolving market conditions and business needs.
• Analytical Insights:  Utilize datadriven insights to make informed decisions identify areas for improvement and implement effective solutions that enhance operational efficiency.
• Employee Engagement:  Foster a positive and inclusive work culture that emphasizes employee satisfaction motivation and retention. Address and resolve any workplace issues promptly and effectively.
• Innovation & Best Practices:  Stay abreast of industry trends and best practices integrating innovative approaches to continually elevate our service offerings and operational practices.

Qualifications :

Qualification Requirements and Competencies

• Experience:  Minimum of 10 years in a leadership role within the hospitality and/or gaming industry managing teams of 20 direct reports.
• Skills:  Strong analytical and problemsolving skills with a proven track record of driving performance and achieving business goals.
• Leadership:  Demonstrated ability to lead and inspire large teams with a focus on employee engagement and development.
• Adaptability:  Ability to thrive in a fastpaced environment adapting strategies and approaches to meet changing business needs.
• ClientCentric:  Deep commitment to enhancing client product satisfaction and delivering exceptional service.
• Communication:  Excellent interpersonal and communication skills with the ability to effectively interact with all levels of the organization and external stakeholders

Additional Information :

Why Join Us:

• Dynamic Environment:  Work in a fastpaced and vibrant industry where your impact is significant and your contributions are valued.
• Career Growth:  Opportunities for professional development and career advancement within a leading hospitality company.
• Competitive Compensation:  Attractive salary package and benefits that recognize your skills and experience.

If you are a resultsdriven leader with a passion for excellence and a commitment to creating outstanding service experiences we invite you to apply for this exciting opportunity.

All your information will be kept confidential according to EEO guidelines.

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Remote Work :

No

Employment Type :

Fulltime

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