Job Description Our client is looking to build a team of Data Scientists to support real-time transcription of their high-volume contact centers based virtually and throughout the United States. The team currently has Speech Analysts, and they are looking to expand their capabilities to provide real-time text data transcription and sentiment analysis, and use AI instead of audio. The goal is to develop AI models with transcripts to capture call summaries in two to three sentences about the issue and resolution, and gather sentiment feedback based on tone, energy, and language. Currently, they have natural language processing (NLP) in place and need to improve LLMs for GenAI. Theyre not wanting the creation of a chatbot or repository, but more so candidates who understand what is going on behind the screen and fine tuning the existing model. The LLMs are text data specific and they need to incorporate more word embedding to convert word phrases to numerical representation of words using different techniques to identify similarities and allow the computer to understand those meanings. The goal is to build their own ChatGPT which will involve transcript and phonetic based queries converting that to transcript-based queries. The pay rate for this role varies depending on level and years of experience and will range from $60-$80/hour as we are hiring for junior, mid, and senior level resources. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements 3-5+ years of data science experience LLM Large Language Models Python SQL Text data experience/word embedding - Experience working for a multiple service operator Experience working within data for customer experience/customer service/contact centers null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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