Job Description

• A Black-owned, woman-owned, certified Black-owned business

• A group of diverse people who celebrate different life experiences

• Free-thinkers in the industry who are focused on making the wine industry more inclusive and approachable 

• A company dedicated to reimagining the wine industry

• A sales team that always meets the customer where they are on their wine journey—and helps them to drink progressively over their lifetime

• One of the most successful independently-owned wine stores in the country

What do we value?

• Team members who want to help change the wine industry to be more inclusive

• Solution-oriented mindsets

• A dedication to hospitality-first practices

• Big ideas, and the small details that bring them to life 

• Teamwork

• Open communication

• Creating a healthy and supportive work environment and an exciting atmosphere for our guests

Who are you?

• An engaging, dynamic, and energetic multi-tasker

• Passionate about selling wine, beer, and spirits from diverse makers to an engaged group of customers

• Great at explaining new concepts to customers to build trust and sales 

• A person with extensive hospitality/retail/customer service experience that you can bring to the role

• Comfortable with inbound and outbound sales

• A motivated self-starter!

The Role

• Join a team of fellow wine sellers and share your passion with our engaged clientele as stewards for The Urban Grape’s goals of creating community through beverage, particularly as it relates to our proprietary Progressive Scale system.

• Provide a warm and energetic customer experience when engaging with customers (whether in-person, by phone, by email, or face-to-face) to create memorable experiences, personalized recommendations, and tailored suggestions.

• Find comfort in a fast-paced culture to drive sales through effective upselling techniques while guiding customers through the Progressive Scale. The ability to thrive in an environment where priorities may shift, demonstrating flexibility and the ability to multitask effectively to meet the needs of both customers and The Urban Grape.

• Foster relationships, build customer loyalty, and offer an upbeat, positive persona in person, over the phone, and via email.

• Work closely with colleagues to achieve sales targets and contribute to the store's overall success through teamwork and cooperation.

• While no two days are the same in retail, daily tasks include inbound and outbound sales, order fulfillment, cash handling, store maintenance and cleanliness, product promotion, and sales support.

• Full-time retail associate

• We have a tiered-level system for our retail team with pay ranges from $20 to $27

• Health care

• 401k

• Educational benefits

• Two weeks of paid vacation

• Flexible shifts

• Employee discount on all product

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